Join the Leankor Team

Why Leankor

Join our team and you will interact with customers of all levels, in a variety of industries and across a broad geographical area. We are a rapidly growing organization and people who thrive here are dynamic self-starters who enjoy working in a fast paced, entrepreneurial environment.

Leankor is dedicated to winning as a Team and our culture reflects that. You will find a lot of latitude to determine and develop your own path to success. If all of this sounds like something you will enjoy, please explore our open positions below. We’ll be happy to hear from you.

We would be happy to hear from you in regards to any of our open positions.  Please send your resume to careers@leankor.com

Title: Customer Services Solution Architect         Reports to: VP Operations

Availability Date: February 2021                          Location: Canada

Role Description

Leankor provides a SaaS Enterprise Work Management Software Solution to large, global enterprise customers and is seeking a Customer Services Solution Architect to join our team.

As a Solution Architect you will play an essential role – both strategically and operationally –  within the Customer Success Department at Leankor. You will be at the forefront of the customer experience as our Fortune 500 customers implement our work management technology. You will work in close partnership with enterprise customer project teams and internal Leankor Customer Implementation, Customer Success and Product Development teams to define the unique and complex business challenges that our customers face. Based on this, you will design workflows, processes and solutions that when implemented will optimize the customer’s experience using our Work Management Platform and you will then be responsible to oversee the solution through to delivery.

You possess a strong combination of technical, business and communication skills. You are a confident communicator, and are able to analyze, organize and translate complex business processes into clearly articulated business and technical requirement plans and documents. You are comfortable working at all levels in an organization, C-Suite and down.

You have a background in coding, ideally with full-stack development experience in Salesforce Apex on the back end; and JavaScript frameworks, Salesforce Visualforce, and Salesforce Lightning Components (aura and web) on the front-end. You also must have 2-3 years of proven Solution Architecture experience on different clouds within the Salesforce.com platform.

Responsibilities

  • Lead business analysis requirements gathering sessions with customers who are either transitioning to our Enterprise Work Management application or expanding their usage of Leankor
  • Designing solutions, workflows, processes in our application that solve the requirements and/or business problems
  • Contribute to Statement of Work preparation and delivery
  • Write clearly articulated Business Requirement Documents and Technical Design Documents that will be used by internal and external teams in building the solution
  • Actively lead the technical solution from inception through to success. Identify all risks (technological, business) and manage the process to ensure the solution meets the requirements
  • Coordinate ongoing activities and maintain communication between the customer, Customer Success and Services Teams, Enterprise Architects and Product team as the solutions are built and delivered
  • Document solutions, create advanced technical training documentation and communicate with Customer Success Team, management and other departments to share feedback regarding customer use of Leankor and opportunities to improve their experience
  • Participate in all appropriate product training to acquire and maintain the knowledge and certifications necessary to be effective in the position

Skills Required

  • Real-world application of various PM methodologies such as LEAN, AGILE and PMBOK
  • 2-3 years of proven Solution Architecture experience on different clouds within the Salesforce.com platform
  • Background in coding, ideally with full-stack development experience in Salesforce Apex on the back end; and JavaScript frameworks, Salesforce Visualforce, and Salesforce Lightning Components (aura and web) on the front-end
  • In depth understanding of Lightning Experience and Lightning Aura/Web Components, SOAP, REST APIs
  • Demonstrated ability to plan and organize project priorities, tasks and meet deadlines
  • Ability to work as part of a team to solve technical problems
  • Experience with Salesforce.com Sales, Service and Community Clouds, FSL, Einstein Analytics
  • Exemplary oral, written, presentation, collaboration and interpersonal communication skills (English required plus second languages such as French and/or Spanish/Portuguese would be an asset)

Traits and Capabilities for Success

  • Methodical, flexible and creative. Very adept at troubleshooting complex technical business problems with large, enterprise class systems
  • A systems thinker. Able to start with very high level customer needs and visualize/configure software solutions to meet the needs.
  • Strong customer relation skills
  • Able to work in small, high tempo startup environment
  • Ability to handle multiple priorities
  • Exhibit above average reasoning ability by clearly defining problems, analyzing data, establishing facts and drawing valid conclusions

Required Experience

  • Degree in Computer Science, and/or minimum 3 years object oriented coding experience, specifically software development on Salesforce.com Platform, JavaScript and Lightning Components (Aura and web) and experience in full-stack development on the Salesforce Platform in Apex and Visualforce
  • 2-3 years of proven Solution Architect experience for large enterprise software solutions
  • 3+ years of experience with technical implementation, day-to-day operations, and maintenance of Salesforce (implementations, workflows, process builders, reports & dashboards)
  • One or more Salesforce certifications, including but not limited to: Salesforce Certified Platform App Builder, Salesforce Certified Administrator, Salesforce Certified Platform Developer I, and/or Salesforce Certified Platform Developer II
  • Ability to create business and technical design documents and diagrams

Travel and Hours

  • Customer interactions are primarily done remotely over phone and screen sharing
  • This is a salaried position and 8 hours/day, 5 days/week is standard.
  • Leankor is a global company with global customers. As such, flexibility with early morning or late night remote calls or Zoom sessions is required.

About Leankor

At Leankor, we’re inspired to help companies transform enterprise project management so they can realize better business outcomes. Protecting their gross margins, ensuring on-time project delivery and recognizing revenue from projects faster, there are some of the key fundamentals necessary to build healthy, growing and sustainable businesses.

When we talk to people leading complex projects, they tell us that project management is broken. Our moonshot at Leankor is to change this. We want to help our customers move from the project management of the past to the project management of the future. Our solution is built on Salesforce CRM, the world’s leading business cloud platform, so we can help shift project management to a customer focused solution, which we believe leads to improved customer satisfaction and financial results.

We’re already helping some of the world’s iconic companies, like Johnson & Johnson, Sunpower and Sanofi to better deliver complex projects. Join our team!

 

To apply for this position, please send your resume to careers@leankor.com

Title: Customer Success Specialist Tier 1          Reports to: Director of Customer Success

Availability Date: February 2021                       Location: Alberta

Role Description

Leankor provides a SaaS Enterprise Work Management Software Solution to large, global enterprise customers and is seeking a Customer Success Specialist Tier 1 to join our Customer Success team.

The Customer Success Specialist Tier 1 works in a fast paced Customer Success Environment and will be responsible to work closely with our customers and prospects to optimize their experience using our Leankor Work Management Platform. You are the first line to our customers and therefore have a significant opportunity to create a positive, lasting and impactful impression over their experience with Leankor. This is a key strategic and operational role for our team and company.

You are passionate for Customer Success and thrive on variety in your work life. In this role, you will provide “Salesforce.com (SFDC)” technical and administrative support to our customers when they are experiencing problems and/or submitting requests. With your proven work experience in customer success and troubleshooting roles, you will provide first level support for our customers, troubleshooting issues, providing guidance on our application and escalating issues internally where necessary; with your expert administration knowledge on the SFDC platform, you will be assisting our customers by developing reports, automations, components (Aura and LWC), flows and providing technical assistance in their daily use of the Leankor application; with your general organizational and communication abilities, you will help elevate the quantity and quality of our internal knowledge base.

Responsibilities

  • Serve as the Tier 1 escalation point for customer issues; answer and investigate incoming tickets, cases and phone calls as well as engage directly with customers to resolve issues
  • Work closely with the Customer and the Customer Success Team to troubleshoot escalated issues, duplicate problems, define root causes and identify and deploy solutions
  • Where necessary, escalate issues internally to CS Tier 3 and/or to our product team for further investigation and resolution
  • Maintain consistent communication with customers through the lifecycle of their open cases
  • Document solutions and communicate with Customer Success Team, management and other departments to share feedback regarding customer use of Leankor and opportunities to improve their experience
  • Provide training and mentorship to Customer Success support team colleagues
  • Provide technical assistance to the sales team in the preparation of demo materials
  • Create content for internal Leankor Support Library so our CS specialists have the best and most up to date information on our application;
  • Participate in all appropriate product training to acquire and maintain the knowledge and certifications necessary to be effective in the position
  • Work closely with a variety of teams in the Leankor organization to develop and execute internal programs and initiatives on the Salesforce CRM

Skills Required

  • In-depth knowledge of the standard capabilities of SFDC
  • Experience with Salesforce Sales, Service and Community Clouds, FSL, Einstein Analytics
  • Experience with real-world application of project management methodologies such as LEAN, AGILE and PMBOK
  • In depth understanding of Lightning Experience and Lightning Aura/Web Components, SOAP, REST APIs
  • Ability to work with all levels within an organization
  • Demonstrated ability to plan and organize project priorities, tasks and meet deadlines.
  • Exemplary English oral, written, presentation, collaboration and interpersonal communication skills
  • Ability to work as part of a team to solve technical problems

Traits and Capabilities for Success

  • Able to translate complex business challenges into easily understood reports, workflows and outputs
  • Strong customer relation skills
  • Highly effective communicator (English, and second languages such as French and/or Spanish/Portugese would be an asset)
  • Methodical and check-list oriented worker and very adept at troubleshooting complex technical business problems with large, enterprise class systems
  • A systems thinker — able to start with very high level customer needs and visualize/configure software solutions to meet the needs.
  • Able to work in small, high tempo startup environment
  • Ability to handle multiple priorities

Required Experience

  • 2+ years of successful B2B customer support experience in a Salesforce environment
  • 2+ years of experience with technical implementation, day-to-day operations, and maintenance of Salesforce (implementations, workflows, process builders, reports & dashboards)
  • Post-secondary degree/diploma in Business or IT-related field is preferred
  • One or more Salesforce certifications, including but not limited to: Salesforce Certified Administrator, Salesforce Certified Platform App Builder

Travel and Hours

  • Customer interactions are done remotely over phone and screen sharing
  • This is a salaried position and 8 hours/day, 5 days/week is standard.
  • Leankor is a global company with global customers. As such, flexibility with early morning or late night remote calls or Zoom sessions is required.

About Leankor

At Leankor, we’re inspired to help companies transform enterprise project management so they can realize better business outcomes. Protecting their gross margins, ensuring on-time project delivery and recognizing revenue from projects faster, there are some of the key fundamentals necessary to build healthy, growing and sustainable businesses.

When we talk to people leading complex projects, they tell us that project management is broken. Our moonshot at Leankor is to change this. We want to help our customers move from the project management of the past to the project management of the future. Our solution is built on Salesforce CRM, the world’s leading business cloud platform, so we can help shift project management to a customer focused solution, which we believe leads to improved customer satisfaction and financial results.

We’re already helping some of the world’s iconic companies, like Johnson & Johnson, Sunpower and Sanofi to better deliver complex projects. Join our team!

 

To apply for this position, please send your resume to careers@leankor.com

Title: Sr. Sales Engineer                                    Reports to: VP Sales

Availability Date: April 2, 2021                      Location: United States

Role Description

The Sr. Sales Engineer is responsible for presenting the Leankor enterprise SaaS offerings in the best light to prospects, partners and customers, to evoke confidence in company’s technology infrastructure, and to remove all technical & functional objections in the sales cycle. To accomplish this, the Sr. Sales Engineer has a strong desire to leverage their technical and interpersonal skills, including the ability to solicit business requirements in complex enterprise environments, develop a technical sales strategy, build & configure the solution, and then effectively demonstrate that it addresses customer needs.

Responsibilities

  • Become a trusted advisor to CIO/CTO/EA level contacts and their teams as they look to move their business to Leankor’s cloud architecture
  • Present Leankor/Salesforce technology infrastructure, including demonstrating deep familiarity with platform capabilities, security and integration capabilities
  • Understand the customer need and establish company’s product as the best solution that addresses the technical and business requirements
  • Build customized demos of Leankor products using in-depth experience with the Salesforce Platform (Flows, Workflow Rules, Custom Objects) and working knowledge of LEAN, AGILE and project management methods described in the PMBOK
  • Conduct architecture and technical workshops that may include both technical IT staff as well as business end users
  • Work closely with the Customer Success team through Proof of Concept and customer implementation and on-boarding processes to ensure customer needs are exceeded
  • Work closely with other elements of the Leankor organization, e.g. alliances, sales effectiveness, product marketing, etc. to develop and execute internal and external programs and initiatives including conducting webinars targeting key partner ecosystems
  • Assist sales teams in responses to RFPs and technical requirements documents
  • Participate in all appropriate product, sales, and procedural training and certification to acquire and maintain the knowledge necessary to be effective in the position
  • Attain quarterly and annual objectives assigned by management
  • Work with US Government customers and prospects from time to time

Skills Required

  • B.S. Computer Science, Software Engineering, MIS or equivalent work experience
  • Familiar with solution selling methodologies & practices and takes command of the room during complex, multi-stage demo presentations
  • Salesforce related development experience with ADM201 certification at minimum (Salesforce Developer I certified, APEX, Lightning, Visualforce, JavaScript preferred), mobile development, modern frameworks, etc.
  • Exemplary English oral, written, presentation, collaboration and interpersonal communication skills
  • Ability to work as part of a team to solve technical problems in varied “political environments” with many senior executive stakeholders
  • Real-world application of methodologies such as LEAN, AGILE and PMBOK

Traits and Capabilities for Success

  • Extrovert and a very articulate communicator
  • You are a life-long learner and love “tinkering” with new technologies
  • You enjoy building long-term customer relationships at senior levels
  • Methodical and check-list oriented worker and very adept at troubleshooting complex technical issues within complex enterprise IT systems
  • Able to work in very small, high tempo startup environments
  • A systems thinker — able to start with very high level customer needs and visualize/configure software solutions to meet the needs.

Preferred, but not Required Experience

  • 5+ Salesforce Certifications and 10+ Trailhead badges
  • Previous experience as a solution/sales engineer for Oracle Primavera, Microsoft Project, Planview, Workfront or other well-known SaaS project management toolsets
  • Good understanding of enterprise application integration, including SOA, ESB, EAI, ETL environments as well as common EA topics such as process orchestration, BPM, MDM, BI/BA, etc.
  • Ability to speak and understand French is a definite bonus

Travel and Hours

  • This role may be required to travel 5 – 8 days/month to conduct on-site demo sessions and/or workshops to elicit detailed requirements
  • This is a salaried position and 8 hours/day, 5 days/week is standard
  • Leankor is a global company with global customers. As such, flexibility with early morning or late night remote calls or Zoom/Google demo sessions may be required

About Leankor

At Leankor, we’re inspired to help companies transform enterprise project management so they can realize better business outcomes. Protecting their gross margins, ensuring on-time project delivery and recognizing revenue from projects faster, there are some of the key fundamentals necessary to build healthy, growing and sustainable businesses.

When we talk to people leading complex projects, they tell us that project management is broken. Our moonshot at Leankor is to change this. We want to help our customers move from the project management of the past to the project management of the future. Our solution is built on Salesforce CRM, the world’s leading business cloud platform, so we can help shift project management to a customer focused solution, which we believe leads to improved customer satisfaction and financial results.

We’re already helping some of the world’s iconic companies, like Johnson & Johnson, Sunpower and Sanofi to better deliver complex projects. Join our team!

 

To apply for this position, please send your resume to careers@leankor.com