Join the Leankor Team

Why Leankor

Join our team and you will interact with customers of all levels, in a variety of industries and across a broad geographical area. We are a rapidly growing organization and people who thrive here are dynamic self-starters who enjoy working in a fast paced, entrepreneurial environment.

Leankor is dedicated to winning as a Team and our culture reflects that. You will find a lot of latitude to determine and develop your own path to success. If all of this sounds like something you will enjoy, please explore our open positions below. We’ll be happy to hear from you.

We would be happy to hear from you in regards to any of our open positions.  Please send your resume to careers@leankor.com

Title: Lead Sales Engineer                        Reports to: VP Sales

Availability Date: Immediately                  Location: Canada/US

Role Description

Otherwise known as a “Pre -Sales Engineer” or “Sales Consultant,” the Lead Sales Engineer is responsible for presenting product offerings and architecture in the best light to prospects, partners and customers, to evoke confidence in company’s technology infrastructure, and to remove all technical objections in the sales cycle. To accomplish this, the Lead Sales Engineer must have a strong desire to leverage their technical and interpersonal skills, including the ability to solicit business requirements, develop a technical sales strategy, configure and effectively demonstrate solutions that address customer needs.

Responsibilities

  • Become a trusted advisor to CIO/CTO/EA level contacts and their teams as they look to move their business to Leankor’s cloud architecture
  • Present Leankor/Salesforce technology infrastructure, including demonstrating deep familiarity with platform capabilities, security and integration capabilities
  • Understand the customer need and establish company’s product as the best solution that addresses the technical and business requirements
  • Build and present customized demos of Leankor products using working knowledge of LEAN, AGILE and project management methods described in the PMBOK
  • Conduct architecture and technical workshops that may include both technical IT staff as well as business end users
  • Work closely with the Customer Success team through Proof of Concept and customer implementation and on-boarding processes to ensure customer needs are exceeded
  • Work closely with other elements of the Leankor organization, e.g. alliances, sales effectiveness, product marketing, etc. to develop and execute internal and external programs and initiatives
  • Assist sales teams in responses to RFPs and technical requirements documents
  • Participate in all appropriate product, sales, and procedural training and certification to acquire and maintain the knowledge necessary to be effective in the position
  • Attain quarterly and annual objectives assigned by management
  • Mentor and guide more junior technical resources

Skills Required

  • B.S. Computer Science, Software Engineering, MIS or equivalent work experience
  • Familiar with solution selling methodologies & practices
  • Salesforce related development experience (APEX, Lightning, Visualforce, JavaScript), mobile development, modern frameworks, etc.
  • Exemplary English oral, written, presentation, collaboration and interpersonal communication skills
  • Ability to work as part of a team to solve technical problems in varied “political environments” with many senior executive stakeholders
  • Real-world application of methodologies such as LEAN, AGILE and PMBOK

Traits and Capabilities for Success

  • Extrovert and a very articulate communicator
  • You enjoy building long-term customer relationships at senior levels 
  • Methodical and check-list oriented worker and very adept at troubleshooting complex technical issues within complex enterprise IT systems
  • Able to work in very small, high tempo startup environments 
  • A systems thinker — able to start with very high level customer needs and visualize/configure software solutions to meet the needs.

Preferred, but Not Required Experience

  • Many, many Salesforce Certifications and Trailhead badges
  • Previous experience as a solution/sales engineer for Oracle Primavera, Microsoft Project Online, Planview, Workfront or similar SaaS technology
  • Good understanding of enterprise application integration, including SOA, ESB, EAI, ETL environments as well as common EA topics such as process orchestration, BPM, MDM, BI/BA, etc.
  • Ability to speak and understand French is a definite bonus

Travel

  • This role may be required to travel 5 – 8 days / month to conduct on-site demo sessions and/or workshops to elicit detailed requirements

Hours

  • This is a salaried position and 8 hours/day, 5 days/week is standard. 
  • Leankor is a global company with global customers. As such, flexibility with early morning or late night remote calls or Zoom/Google demo sessions may be required.

To apply for this position, please send your resume to careers@leankor.com

Title: Tier 3 Customer Care Engineer            Reports to: Director of Customer Success

Availability Date: Immediately      Location: Alberta

Role Description

Leankor provides a SaaS Enterprise Work Management Software Solution to large, global enterprise customers and is seeking a technical expert to join our Customer Success team. The Tier 3 Customer Care Engineer will be responsible to work closely with our customers and prospects to optimize their experience using our Leankor Work Management Platform. You are passionate for Customer Success and thrive on variety in your work life. In this role, you will architect and deliver creative solutions to customers through your expert knowledge on the Salesforce.com (SFDC) platform designing and building automations, components (Aura and LWC), flows and reports; you will provide Tier 3 technical support for our CS team and customers; and when called upon you will provide technical assistance to our sales team to configure and build effective demonstrations that help sell our product.

Responsibilities

  • Working closely with our customers, CS Team, Chief Architect and Product Leaders to design professional services offerings (including technical design documentation) based on specific customer requirements
  • Developing and implementing the solutions that support the successful delivery of the proposed service
  • Serve as the escalation point for Tier 3 customer issues; answer and investigate escalated tickets and phone calls and engage directly with customers to resolve issues
  • Work closely with the Customer Success Team, Chief Architect and Product Leaders in order to troubleshoot escalated issues, duplicate problems, define root causes and identify and deploy solutions
  • Articulate complex technical solutions to non-technical people in a clear, concise manner
  • Document solutions, create advanced technical training documentation and communicate with Customer Success Team, management and other departments to share feedback regarding customer use of Leankor and opportunities to improve their experience
  • Provide training and mentorship to Customer Success support team colleagues
  • Assist sales teams in responses to RFPs and technical requirements documents
  • Provide technical assistance to the sales team in the preparation of demo materials
  • Participate in all appropriate product training to acquire and maintain the knowledge and certifications necessary to be effective in the position
  • Work closely with a variety of teams in the Leankor organization to develop and execute internal programs and initiatives on the Salesforce CRM

 

Skills Required

  • In-depth knowledge of the standard capabilities of SFDC and have successfully expanded on those capabilities using custom code (JavaScript, Lightning, Visualforce, APEX)
  • In depth understanding of Lightning Experience and Lightning Aura/Web Components, SOAP, REST APIs
  • Experience with Salesforce Sales, Service and Community Clouds, FSL, Einstein Analytics
  • Ability to work with all levels within an organization
  • Demonstrated ability to plan and organize project priorities, tasks and meet deadlines.
  • Exemplary English oral, written, presentation, collaboration and interpersonal communication skills
  • Ability to work as part of a team to solve technical problems
  • Real-world application of methodologies such as LEAN, AGILE and PMBOK

Traits and Capabilities for Success

  • A systems thinker — able to start with very high level customer needs and visualize/configure software solutions to meet the needs.
  • Strong customer relation skills
  • Highly effective communicator (English, and second languages such as French and/or Spanish/Portugese would be an asset)
  • Methodical and check-list oriented worker and very adept at troubleshooting complex technical business problems with large, enterprise class systems
  • Able to work in small, high tempo startup environment
  • Ability to handle multiple priorities
  • Exhibit above average reasoning ability by clearly defining problems, analyzing data, establishing facts and drawing valid conclusions
  • Ability to conduct Leankor technical platform/Data Modeling training

Required Experience

  • Salesforce.com certifications, including but not limited to Salesforce Administrator Advanced, Salesforce Platform App Builder, and Platform Developer 1 & 2 or equivalent experience
  • 2+ years’ experience working in JavaScript and Lightning Components (Aura and web)
  • 1+ years’ experience in full-stack development in Apex and Visualforce
  • Experience with implementations, workflows, reports, and validations on Salesforce and Heroku platforms
  • Integrations with 3rd party systems such as accounting and ERPs
  • Experience with process automation using tools such as Salesforce visual flows and process builder
  • Experience with Salesforce security models for OWDs, Profiles, Permission sets, and sharing rules
  • Ability to document such as commenting code, create/maintain technical documents and diagrams

Preferred, but Not Required Experience

  • B.S. Computer Science, Software Engineering, MIS or equivalent work experience
  • Good understanding of enterprise application integration, including SOA, ESB, EAI, ETL environments as well as common EA topics such as process orchestration, BPM, MDM, BI/BA, etc.
  • Ability to speak and understand French is a definite bonus

Travel

  • Customer interactions are done remotely over phone and screen sharing
  • This is a salaried position and 8 hours/day, 5 days/week is standard.
  • Leankor is a global company with global customers. As such, flexibility with early morning or late night remote calls or Zoom sessions is required.

About Leankor

At Leankor, we’re inspired to help companies transform enterprise project management so they can realize better business outcomes. Protecting their gross margins, ensuring on-time project delivery, and recognizing revenue from projects faster, there are some of the key fundamentals necessary to build healthy, growing, and sustainable businesses.

When we talk to people leading complex projects, they tell us that project management is broken. Our moonshot at Leankor is to change this. We want to help our customers move from the project management of the past to the project management of the future. Our solution is built on Salesforce CRM, the world’s leading business cloud platform, so we can help shift project management to a customer-focused solution, which we believe leads to improved customer satisfaction and financial results.

We’re already helping some of the world’s iconic companies, like Johnson & Johnson, Sunpower, and Sanofi to better deliver complex projects. Join our team!

 

To apply for this position, please send your resume to careers@leankor.com