Join the Leankor Team

Title: Enterprise Account Executive
Reports to: Chief Revenue Officer
Availability Date: March 1, 2022
Location: United States

Role Description:

We are currently looking for high-energy, driven Account Executive with solid business-to-business sales. The ideal candidate will be responsible for managing a large territory, finding and closing new customers, and generating revenue while achieving individual goals. 

The Project Management and Order to Delivery space is hot and we have a cutting edge, 100% Salesforce Native solution.  We’re growing fast and need to expand our sales team to meet demand. If you are a proven performer and missed the boat to go Big before, this is your chance. Up and coming talent is encouraged to apply, but you must be a proven performer in your previous roles.

Your Impact:

– Finding and closing business in the enterprise business segment.
– Understanding our product and working with customers to meet their needs.
– Working with various Salesforce teams to identify opportunities and customer requirements.

– Reporting on sales activity and forecast in Salesforce.com.
– Managing fast-paced, intricate sales cycles in a team selling environment.
– Having fun as we succeed!

Required Attributes

– Consultative technology sales experience, selling a similar solution is strongly preferred.

– Proven track record of success, preferably in B2B software sales.
– Strong business acumen and prospecting skills.
– Strong understanding of SaaS-based technology.
– High energy, with a drive for results

– Creative problem-solving approach.

– Experience in Value Selling methodology.

– Mentality of a creative self-starter; can successfully work independently and find a way into the      prospect; in charge of his/her destiny with minimal support until the prospect is qualified.

– Ability to forge and maintain good business relationships with customers.

– Must have strong skills in the following: communication, presentation skills, negotiation, organizational and attention to detail.

– Ability to work successfully in a team environment, collaborating closely with others like, Salesforce Sales Teams, Partners, and Software Integrators.  

– 4 years+ quota carrying experience.

– Bachelor’s degree required.

Travel:

This role may be required to travel 5 – 8 days / month to conduct on-site meetings with customers.

Hours:

This is a salaried + commission position. 

Leankor is a global company with global customers. As such, flexibility with early morning or late night remote calls or Zoom/Google demo sessions may be required.

Leankor is an industry leading Enterprise Work Management SaaS solution.  We have built our technology on the Salesforce platform and integrate with some of the key growth areas for Salesforce,  Communication Cloud and Service Cloud.    Our customers include many of the largest manufacturing and high-tech companies in the world.   

At Leankor, we’re inspired to help companies transform enterprise project management in order to realize better business outcomes. We want to help our customers move from the project management of the past to the work management of the future  by shifting project management to a customer focused solution, which we believe leads to improved customer satisfaction and financial results. If you are interested in a fast-paced environment working closely with Salesforce. Come join our team!

Title: Customer Services Solution Architect
Reports to: Operations Director
Availability Date: March 1, 2022
Location: Canada

Role Description

Leankor provides a SaaS Enterprise Work Management Software Solution to large, global enterprise customers and is seeking a Customer Services Solution Architect to join our team.

As a Solution Architect you will play an essential role – both strategically and operationally –  within the Customer Success Department at Leankor. You will be at the forefront of the customer experience as our Fortune 500 customers implement our work management technology. You will work in close partnership with enterprise customer project teams and internal Leankor Customer Implementation, Customer Success and Product Development teams to define the unique and complex business challenges that our customers face. Based on this, you will design workflows, processes and solutions that when implemented will optimize the customer’s experience using our Work Management Platform and you will then be responsible to oversee the solution through to delivery.

You possess a strong combination of technical, business and communication skills. You are a confident communicator, and are able to analyze, organize and translate complex business processes into clearly articulated business and technical requirement plans and documents. You are comfortable working at all levels in an organization, C-Suite and down.

You have a background in coding, ideally with full-stack development experience in Salesforce Apex on the back end; and JavaScript frameworks, Salesforce Visualforce, and Salesforce Lightning Components (aura and web) on the front-end. You also must have 2-3 years of proven Solution Architecture experience on different clouds within the Salesforce.com platform.

Responsibilities

• Lead business analysis requirements gathering sessions with customers who are either transitioning to our Enterprise Work Management application or expanding their usage of Leankor
• Designing solutions, workflows, processes in our application that solve the requirements and/or business problems
• Contribute to Statement of Work preparation and delivery
• Write clearly articulated Business Requirement Documents and Technical Design Documents that will be used by internal and external teams in building the solution
• Actively lead the technical solution from inception through to success. Identify all risks (technological, business) and manage the process to ensure the solution meets the requirements
• Coordinate ongoing activities and maintain communication between the customer, Customer Success and Services Teams, Enterprise Architects and Product team as the solutions are built and delivered
• Document solutions, create advanced technical training documentation and communicate with Customer Success Team, management and other departments to share feedback regarding customer use of Leankor and opportunities to improve their experience
• Participate in all appropriate product training to acquire and maintain the knowledge and certifications necessary to be effective in the position

Skills Required

• Real-world application of various PM methodologies such as LEAN, AGILE and PMBOK
• 2-3 years of proven Solution Architecture experience on different clouds within the Salesforce.com platform
• Background in coding, ideally with full-stack development experience in Salesforce Apex on the back end; and JavaScript frameworks, Salesforce Visualforce, and Salesforce Lightning Components (aura and web) on the front-end
• In depth understanding of Lightning Experience and Lightning Aura/Web Components, SOAP, REST APIs
• Demonstrated ability to plan and organize project priorities, tasks and meet deadlines
• Ability to work as part of a team to solve technical problems
• Experience with Salesforce.com Sales, Service and Community Clouds, FSL, Einstein Analytics
• Exemplary oral, written, presentation, collaboration and interpersonal communication skills (English required plus second languages such as French and/or Spanish/Portuguese would be an asset)

Traits and Capabilities for Success

• Methodical, flexible and creative. Very adept at troubleshooting complex technical business problems with large, enterprise class systems
• A systems thinker. Able to start with very high level customer needs and visualize/configure software solutions to meet the needs.
• Strong customer relation skills
• Able to work in small, high tempo startup environment
• Ability to handle multiple priorities
• Exhibit above average reasoning ability by clearly defining problems, analyzing data, establishing facts and drawing valid conclusions

Required Experience

• Degree in Computer Science, and/or minimum 3 years object oriented coding experience, specifically software development on Salesforce.com Platform, JavaScript and Lightning Components (Aura and web) and experience in full-stack development on the Salesforce Platform in Apex and Visualforce
• 2-3 years of proven Solution Architect experience for large enterprise software solutions
• 3+ years of experience with technical implementation, day-to-day operations, and maintenance of Salesforce (implementations, workflows, process builders, reports & dashboards)
• One or more Salesforce certifications, including but not limited to: Salesforce Certified Platform App Builder, Salesforce Certified Administrator, Salesforce Certified Platform Developer I, and/or Salesforce Certified Platform Developer II
• Ability to create business and technical design documents and diagrams

Travel and Hours

• Customer interactions are primarily done remotely over phone and screen sharing
• This is a salaried position and 8 hours/day, 5 days/week is standard.
• Leankor is a global company with global customers. As such, flexibility with early morning or late night remote calls or Zoom sessions is required.

About Leankor

At Leankor, we’re inspired to help companies transform enterprise project management so they can realize better business outcomes. Protecting their gross margins, ensuring on-time project delivery and recognizing revenue from projects faster, there are some of the key fundamentals necessary to build healthy, growing and sustainable businesses.

When we talk to people leading complex projects, they tell us that project management is broken. Our moonshot at Leankor is to change this. We want to help our customers move from the project management of the past to the project management of the future. Our solution is built on Salesforce CRM, the world’s leading business cloud platform, so we can help shift project management to a customer focused solution, which we believe leads to improved customer satisfaction and financial results.

We’re already helping some of the world’s iconic companies, like Johnson & Johnson, Sunpower and Sanofi to better deliver complex projects. Join our team!

 

To apply for this position, please send your resume to careers@leankor.com

Title: Sr. Sales Engineer
Reports to: Chief Revenue Officer
Availability Date: March 1, 2022
Location: United States

Role Description

The Sr. Sales Engineer is responsible for presenting the Leankor enterprise SaaS offerings in the best light to prospects, partners and customers, to evoke confidence in company’s technology infrastructure, and to remove all technical & functional objections in the sales cycle. To accomplish this, the Sr. Sales Engineer has a strong desire to leverage their technical and interpersonal skills, including the ability to solicit business requirements in complex enterprise environments, develop a technical sales strategy, build & configure the solution, and then effectively demonstrate that it addresses customer needs.

Responsibilities

• Become a trusted advisor to CIO/CTO/EA level contacts and their teams as they look to move their business to Leankor’s cloud architecture
• Present Leankor/Salesforce technology infrastructure, including demonstrating deep familiarity with platform capabilities, security and integration capabilities
• Understand the customer need and establish company’s product as the best solution that addresses the technical and business requirements
• Build customized demos of Leankor products using in-depth experience with the Salesforce Platform (Flows, Workflow Rules, Custom Objects) and working knowledge of LEAN, AGILE and project management methods described in the PMBOK
• Conduct architecture and technical workshops that may include both technical IT staff as well as business end users
• Work closely with the Customer Success team through Proof of Concept and customer implementation and on-boarding processes to ensure customer needs are exceeded
• Work closely with other elements of the Leankor organization, e.g. alliances, sales effectiveness, product marketing, etc. to develop and execute internal and external programs and initiatives including conducting webinars targeting key partner ecosystems
• Assist sales teams in responses to RFPs and technical requirements documents
• Participate in all appropriate product, sales, and procedural training and certification to acquire and maintain the knowledge necessary to be effective in the position
• Attain quarterly and annual objectives assigned by management
• Work with US Government customers and prospects from time to time

Skills Required

• B.S. Computer Science, Software Engineering, MIS or equivalent work experience
• Familiar with solution selling methodologies & practices and takes command of the room during complex, multi-stage demo presentations
• Salesforce related development experience with ADM201 certification at minimum (Salesforce Developer I certified, APEX, Lightning, Visualforce, JavaScript preferred), mobile development, modern frameworks, etc.
• Exemplary English oral, written, presentation, collaboration and interpersonal communication skills
• Ability to work as part of a team to solve technical problems in varied “political environments” with many senior executive stakeholders
• Real-world application of methodologies such as LEAN, AGILE and PMBOK

Traits and Capabilities for Success

• Extrovert and a very articulate communicator
• You are a life-long learner and love “tinkering” with new technologies
• You enjoy building long-term customer relationships at senior levels
• Methodical and check-list oriented worker and very adept at troubleshooting complex technical issues within complex enterprise IT systems
• Able to work in very small, high tempo startup environments
• A systems thinker — able to start with very high level customer needs and visualize/configure software solutions to meet the needs.

Preferred, but not Required Experience

• 5+ Salesforce Certifications and 10+ Trailhead badges
• Previous experience as a solution/sales engineer for Oracle Primavera, Microsoft Project, Planview, Workfront or other well-known SaaS project management toolsets
• Good understanding of enterprise application integration, including SOA, ESB, EAI, ETL environments as well as common EA topics such as process orchestration, BPM, MDM, BI/BA, etc.
• Ability to speak and understand French is a definite bonus

Travel and Hours

• This role may be required to travel 5 – 8 days/month to conduct on-site demo sessions and/or workshops to elicit detailed requirements
• This is a salaried position and 8 hours/day, 5 days/week is standard
• Leankor is a global company with global customers. As such, flexibility with early morning or late night remote calls or Zoom/Google demo sessions may be required

About Leankor

At Leankor, we’re inspired to help companies transform enterprise project management so they can realize better business outcomes. Protecting their gross margins, ensuring on-time project delivery and recognizing revenue from projects faster, there are some of the key fundamentals necessary to build healthy, growing and sustainable businesses.

When we talk to people leading complex projects, they tell us that project management is broken. Our moonshot at Leankor is to change this. We want to help our customers move from the project management of the past to the project management of the future. Our solution is built on Salesforce CRM, the world’s leading business cloud platform, so we can help shift project management to a customer focused solution, which we believe leads to improved customer satisfaction and financial results.

We’re already helping some of the world’s iconic companies, like Johnson & Johnson, Sunpower and Sanofi to better deliver complex projects. Join our team!

 

To apply for this position, please send your resume to careers@leankor.com

Title: Business Development Representative
Reports to: Chief Revenue Officer
Availability Date: March 1, 2022
Location: Remote (USA/Canada)

Role Description

Leankor provides a SaaS Enterprise Work Management Software Solution to large, global enterprise customers and is seeking a Business Development Representative to join our Sales team. The company is positioned for a new phase of accelerated growth.  The BDR will be responsible for lead generation and ensuring a constant flow of qualified leads using a variety of channels. You are persistent in nature, and quick to overcome objections.

In this role, you will cultivate and nurture the start of relationships with new prospects.  As a self starter requiring little day-to-day guidance, you are able to develop and implement effective strategies to generate large quantities of qualified leads with Global 2000 companies.  Your innate ability to persuade allows you to quickly find and connect with key contacts who have decision-making authority.  While eager to develop meaningful relationships with prospects, you are able to quickly pass the qualified lead on to the Sales team to close the deal as you move on to your next opportunity.

Your day to day activities will be reaching out to prospects and creating interest in our solution through a systematic, thoughtful and strategic process.  You thrive on creating long lists of prospects and ensuring they are being contacted by whatever means necessary.  You are excited to work in a fast-paced sales environment and connect with senior executives in Global 2000 companies.

Responsibilities

First and foremost, you bring an abundance of energy to delivering an awesome, engaging first impression of our company. Your goal is to generate genuine interest in our solution from qualified leads so that our Account Executives and Sales Engineers are focusing on only high potential opportunities.  Primary responsibilities include:

Research

• Identify customer personas and behavioural data to create highly successful and targeted campaigns
• Understand the needs and pains of our target market
• Develop a deep understanding of our competition, our industry, and our target market and use your experience to identify untapped markets and channels
• Compile and analyze both market and customer data

 Lead Generation

• Cold-calling and cold-emailing
• Using social selling techniques to attract and source leads
• Updating and keeping detailed notes in our CRM
• Stimulate and capture interest in our solution
• Populate and maintain a long list of prospects to reach out to
• Present our company and our solution to prospects

 Qualification

• Manage initial conversations with inbound prospects to ensure they are a fit.
• Coordinate sales calls and demonstrations between the qualified prospect and our executive team

Skills Required

• Exemplary English oral, written, presentation, and interpersonal communication skills 
• Experience working with multiple applications and social channels.
• Ability to work at all levels within an organization
• Quickly and creatively respond to objections
• Strength in developing deep connections with prospects through your personality and charisma. 
• Genuine conversationalist that avoids scripted calls.
• Experience using Salesforce.com

Traits and Capabilities for Success

• A multi-tasker – An innate ability to manage multiple inquiries and customer requests simultaneously, jumping from one hot topic to another with ease.
• Extremely self motivated and driven. Work independently with little or not guidance on your way to achieving great sales outcomes
• Strong customer relation skills
• Highly effective and influential communicator (English)
• Able to work in a small, high tempo start-up environment
• Career goal is to become an Account Executive

Preferred, but not Required Experience

• 3 to 5 years proven work experience as a Business Development Representative while achieving specific quotas
• B.S. Computer Science, Software Engineering, Marketing or equivalent work experience
• Second languages such as Spanish/Portuguese and/or French or German would be an asset

Travel and Hours

• Customer interactions are done remotely over phone and screen sharing
• Limited domestic and international travel may be required
• This is a full time position with a 40 hour work week
• Leankor is a global company with global prospects. As such, flexibility with early morning or late-night remote calls or Zoom sessions will be required.

About Leankor

At Leankor, we’re inspired to help companies transform enterprise project management so they can realize better business outcomes.  Protecting their gross margins, ensuring on-time project delivery, and recognizing revenue from projects faster, these are some of the key fundamentals necessary to build healthy, growing and sustainable businesses.  When we talk to people leading complex projects, they tell us that project management is broken.  Our moonshot at Leankor is to change this.  We want to help our customers move from the project management of the past to the project management of the future.  Our solution is built on Salesforce CRM, the world’s leading business cloud platform, so we can help shift project management to a customer focused solution, which we believe leads to improved customer satisfaction and financial results. 

We’re already helping some of the world’s iconic companies, like Johnson & Johnson, Sunpower and Sanofi to better deliver complex projects. 

We are looking for people who want in while the company is small and want to grow personally and professionally with the company during a stage of rapid growth.  

Join our team!

Title: Customer Service Specialist (Tier 3)
Reports to: Senior Director, Operations and Customer Success
Availability Date: ASAP
Location: Remote (USA/Canada)

Role Description

Leankor provides a SaaS Enterprise Work Management Software Solution to large, global enterprise customers and is seeking a technical expert to join our Customer Success team. The Customer Service Specialist (Tier 3) will be responsible to work closely with our customers and prospects to optimize their experience using our Leankor Work Management Platform. You are passionate for Customer Success and thrive on variety in your work life. In this role, you will provide “Salesforce” technical and administrative support to our customers when they are experiencing problems and/or submitting requests. With your expert knowledge on the Salesforce platform, both in Administration and Development, you will be providing design recommendations and developing automations, components (Aura and LWC), flows and reports. With your work experience in customer success and troubleshooting roles, you will provide Tier 3 support and mentorship for our internal Customer Success team; and when called upon you will provide technical assistance to our sales team to configure and build effective demonstrations that help sell our product. You are excited to work in a fast paced Customer Success environment and provide high quality support to all of our customers.

Responsibilities

First and foremost, you bring an abundance of energy to delivering an awesome, thoughtful customer experience, from start to finish. Your goal is always happy customers who will never hesitate to refer Leankor to others.

50% Customer Success Tier 3 Support

• Serve as the Tier 3 escalation point for customer issues; answer and investigate escalated tickets and phone calls as well as engage directly with customers to resolve issues
• Work closely with the Customer Success Team, Chief Architect and Product Leaders in order to troubleshoot escalated issues, duplicate problems, define root causes and identify and deploy solutions
• Articulate complex technical solutions to non-technical people in a clear, concise manner
• Document solutions, create advanced technical training documentation and communicate with Customer Success Team, management and other departments to share feedback regarding customer use of Leankor and opportunities to improve their experience
• Provide training and mentorship to Customer Success support team colleagues

30% Professional Customer Success Services

• Work with new customers, CS Team and Sales Team to deploy new implementations of the product that align with customer requirements
• Working closely with our customers, CS Team, Chief Architect and Product Leaders to design professional services offerings (including technical design documentation) based on specific customer requirements 
• Developing and implementing the solutions that support the successful delivery of the proposed service

10% Knowledge Management and Innovation

• Participate in all appropriate product training to acquire and maintain the knowledge and certifications necessary to be effective in the position
• Work closely with a variety of teams in the Leankor organization to develop and execute internal programs and initiatives on the Salesforce CRM
• Recommend procedure modifications or improvements as needed
• Preserve and grow your knowledge of our industry, products, and services

10% Sales Assistance

• Assist sales teams in responses to RFPs and technical requirements documents
• Provide technical assistance to the sales team in the preparation of demo materials

Salesforce Requirements

• 3+ years of experience with Salesforce Administration: technical implementations, day-to-day operations, and maintenance of Salesforce
• Two or more Salesforce certifications, including but not limited to: Salesforce Certified Platform App Builder, Salesforce Certified Administrator, Salesforce Certified Platform Developer I, and/or Salesforce Certified Platform Developer II (Saleforce.com Admin (ADM201 and ADM211) certified preferred, but not required)
• 2+ years development experience with a strong understanding of the Salesforce platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
• 2+ years developing, deploying, enhancing, and supporting highly customized applications using Apex code, VisualForce, Triggers, Process Builder and Lightning Web Components
• Perform administrator functions such as user management, profiles, roles, permissions, rules, assignment rules, queues, licenses, capacity and storage management
• In depth understanding of Lightning Experience and Lightning Aura/Web Components, SOAP, REST APIs
• Strong understanding of Salesforce.com best practices and functionality
• Experience with Sales Cloud, Service Cloud (Community Cloud, FSL, CPQ and Einstein preferred, but not required)
• Support the day-to-day running of various client instances within Salesforce

Skills Required

• Ability to work with all levels within an organization
• Demonstrated ability to plan and organize project priorities, tasks and meet deadlines
• Exemplary English oral, written, presentation, collaboration and interpersonal communication skills
• Ability to work as part of a team to solve technical problems
• Ability to create business and technical design documents and diagrams
• Real-world application of Project Management methodologies such as LEAN, AGILE and PMBOK

Traits and Capabilities for Success

• Self-reliant in finding solutions to problems you have not seen before. Quick to use Google search, Salesforce Trailheads, Forums, etc and doesn’t stop until the answer is found. 
• Comfortable with translating high level customer needs and visualizing/configuring software solutions to meet those requirements
• Methodical and check-list oriented worker that is very adept at troubleshooting complex technical business problems with large, enterprise class systems
• Extremely strong in developing relationships with customers
• Highly effective communicator. Polished and professional with extremely strong written and oral skills.
• Able to work in small, high tempo startup environment 
• Able to handle multiple priorities and comfortable in adapting quickly to changing needs
• Exhibit above average reasoning ability by clearly defining problems, analyzing data, establishing facts, and drawing valid conclusions
• Habitually documents requirements, process steps and final outcomes
• Ability to conduct Leankor technical platform/Data Modeling training
• Not afraid to ask for assistance
• Aspirations to become a Solution or Technical Architect

Preferred, but Not Required Experience

• B.S. Computer Science, Software Engineering, IS/IT, MIS or equivalent work experience
• Good understanding of enterprise application integration, including SOA, ESB, EAI, ETL environments as well as common EA topics such as process orchestration, BPM, MDM, BI/BA, etc.
• Ability to speak and understand French, Spanish or Portuguese is an asset

Travel and Hours

• Customer interactions are done remotely over phone and screen sharing
• This is a salaried position and 8 hours/day, 5 days/week is standard
• Leankor is a global company with global customers. As such, flexibility with early morning or late night remote calls or Zoom sessions is required.

About Leankor

At Leankor, we’re inspired to help companies transform enterprise project management so they can realize better business outcomes.  Protecting their gross margins, ensuring on-time project delivery and recognizing revenue from projects faster, these are some of the key fundamentals necessary to build healthy, growing and sustainable businesses.

When we talk to people leading complex projects, they tell us that project management is broken. Our moonshot at Leankor is to change this. We want to help our customers move from the project management of the past to the project management of the future. Our solution is built on Salesforce CRM, the world’s leading business cloud platform, so we can help shift project management to a customer focused solution, which we believe leads to improved customer satisfaction and financial results.

We’re already helping some of the world’s iconic companies, like Johnson & Johnson, Sunpower and Sanofi to better deliver complex projects.

Join our team!