How to Encourage Feedback From Your Employees on Your Own Performance

When you’re the boss in an organization, it’s sometimes difficult to collect honest feedback on your performance. But getting feedback is crucial for developing your leadership skills, further honing your management skills and improving business strategies. While feedback is integral for continuous improvement, it’s understandable why workers would be hesitant to offer their honest opinions.…

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The Seven Wastes of Service

While lean was originally conceived to streamline manufacturing processes, lean thinking can be applied across any industry. Lean is a set of principles that were originally concocted in the 1940s to improve workflows on the Toyota manufacturing floor. There are many documented successes when manufacturers have implemented lean practices to much success. But luckily, manufacturers…

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Top Qualities of a Bad Manager

You’ve likely heard the phrase: “The people make the place.” This is often particularly true when it comes to the workplace. Whether it’s working with competent colleagues or motivated managers, your co-workers can make or break a professional environment. But when it comes to leaders, not everyone in a management position possesses the qualities you’d…

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Why Lean is Even More Important in Service

Lean is a set of principles that were originally concocted in the 1940s to improve the manufacturing processes on the Toyota manufacturing floor. There are many documented successes when manufacturers have implemented lean practices to much success. But luckily, manufacturers don’t own the patent on efficiency. While lean was initially thought up to help manufacturers…

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